Your Journey with Kemper Appliance: From Order to Delivery

Thank you for choosing Kemper Appliance. We know you are excited to receive your new equipment. To keep you informed, here is a step-by-step guide to the communications and milestones you will encounter after clicking “Place Order.”

1. Immediate Order Confirmation

Within minutes of finalizing your purchase, an Order Confirmation email will be sent to the address provided.

• What’s inside: This receipt contains your order number, a summary of the items purchased, and your estimated processing time.
• Action Item: Please review your shipping address and contact details immediately to ensure they are 100% accurate.

2. Shipping & Tracking Notifications

Once our warehouse team has prepared your items and handed them over to our delivery team, you will receive an Order Status Update.

• Timing: Shipping times vary by product availability, but you will be notified the moment your appliance begins its journey.
• Carrier Information: Within 72 hours of your shipping confirmation, we will send a follow-up email identifying the specific delivery team handling your order, along with a tracking number.

3. Professional Installation Scheduling

To ensure a seamless transition for your new appliance, we provide a dedicated scheduling service:

• The Scheduler: Our Scheduler Manager will contact you one day prior to your delivery to place you on the installer’s official schedule.
• Routing: Appointments are set based on the installer’s optimized route for that day.
• Flexibility: We strive to remain flexible to accommodate your needs while balancing the availability of our professional installation team.

4. Billing & Invoicing

To ensure financial transparency and comply with federal electronic commerce standards, we provide formal documentation for your records.

• Official Invoice: Approximately 24 hours after shipment, you will receive a digital Invoice via email.
• Statement Identification: For your security and to prevent confusion during reconciliation, please be advised that your credit card or bank statement will reflect a charge from Kemper Appliance (or our authorized payment processor).

5. Delivery & Installation Day

• Preparation: Please ensure a clear path is available for the team and that an adult (18+) is present to inspect and sign for the package.
• Inspection Reminder: You have 24 hours to report any concealed damage found after the team departs.

6. Post-Delivery Support

Should you need assistance with your new appliance or require future maintenance, our certified technicians are just a phone call away at 1-800-747-2214.